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Listening Quiz: Kết Nối Lại Sau Cơ Hội Bị Mất – Medium Level
Th6 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Sophia’s conversation with Michael?
To discuss a new business opportunity
To ask for advice about delivery problems
To apologize for a late proposal
To cancel an existing contract
Explanation:
Sophia tells Michael about improved services, pricing, and offers to send a proposal, so the conversation is mainly about a possible new business partnership.
2.
What two service improvements does Sophia mention?
Faster delivery and better support
More product choices and free shipping
Lower prices and longer business hours
A new office and a larger sales team
Explanation:
Sophia says, ‘We now offer faster delivery and better support.’
3.
What does Michael ask Sophia to send?
A schedule
A proposal
A contract
A refund request
Explanation:
Michael says, ‘Can you send a proposal?’
4.
What can be inferred about Michael’s attitude toward Sophia’s offer?
He is willing to consider the proposal
He is completely uninterested in hearing more
He is upset and wants to end the conversation
He has already decided to work with her
Explanation:
Michael says he is ‘open to new ideas,’ asks about changes and pricing, and asks her to send a proposal, which shows he is willing to consider it.
5.
When does Sophia say she will send the proposal?
By tomorrow
Right after the meeting
Next month
By the end of the week
Explanation:
Sophia says, ‘Yes, I will send it by tomorrow.’
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