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Listening Quiz: Xin Phản Hồi Sau Khi Mất Deal – Medium Level
Th3 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Sarah’s conversation with William?
To ask for feedback about why William chose another company
To complain about the competitor’s poor service
To arrange a meeting to discuss delivery schedules
To place a new order for more products
Explanation:
Sarah asks William why he chose another company and what her company could improve, so the conversation is mainly about getting feedback after losing the deal.
2.
Why did William say he chose the competitor?
They offered a longer warranty period
Their price was lower, and their delivery time was better
Their product quality was much higher
Sarah’s company was unable to answer his questions
Explanation:
William says the competitor’s price was lower and that their delivery time was also a reason.
3.
What did William say about Sarah’s company’s product quality?
It needed major changes
It was very good
It was too expensive
It was worse than the competitor’s
Explanation:
William directly says, ‘your quality was very good.’
4.
What can be inferred about William’s view of Sarah’s company?
He thought the company had the best prices and fastest delivery
He believed the product quality was poor
He wanted Sarah to stop contacting him
He was satisfied with the quality but felt the price and delivery could be improved
Explanation:
William praises the quality but says faster delivery and better prices would help, so he was satisfied with quality but saw room for improvement in price and delivery.
5.
Why does Sarah ask, ‘What could we improve for next time?’
To end the conversation as quickly as possible
To ask William to change his decision
To offer William a discount immediately
To learn how her company can be more competitive in the future
Explanation:
Sarah is asking for feedback so her company can improve and do better next time.
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