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Listening Quiz: Phản Hồi Khiếu Nại Về Kết Quả Bị Chậm Trễ – Advanced Level
Th1 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What are Mia and David mainly discussing?
A report about customer feedback for a product
A complaint about a delayed result and the timeline of the delay
A new workflow system being installed in the office
A manager asking for vacation schedule changes
Explanation:
Mia says the manager called about the delay, and they discuss when the process started, when it paused, what caused the pause, and when it was fixed.
2.
What caused the system to pause?
A late approval from the manager
A missing signature on a form
A network outage in the office
A data validation error
Explanation:
David says, ‘There was a data validation error reported.’
3.
When did the team fix the error?
D Thursday morning
A Monday morning
B Tuesday afternoon
C Wednesday evening
Explanation:
David states that ‘The team fixed it by Wednesday evening.’
4.
What can be inferred about David’s response to Mia’s request?
He will ignore the manager’s complaint
He still does not know when the process finished
He wants Mia to contact the team instead
He will prepare a clear explanation of the delay and its cause
Explanation:
Mia asks for a clear timeline and to explain the cause, and David says he will send the timeline and include the error and fix time.
5.
What will David do next?
D Ask Mia to find the cause
B Send the timeline to the manager
C Call the team to fix the error
A Check the workflow log again
Explanation:
David says, ‘Yes, I will send the timeline now,’ which clearly shows his next action.
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