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Listening Quiz: Cập Nhật Quy Trình Vận Hành Tiêu Chuẩn – Medium Level
Th7 22, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What is the conversation mainly about?
Planning a company picnic for the staff
Updating a standard operating procedure after a process change
Training new employees on customer service skills
Choosing a new office location for the department
Explanation:
William says the process has changed, and the conversation focuses on updating the standard operating procedure, sending it to staff, reviewing it, and collecting sign-offs.
2.
How long do the staff have to review the updated procedure?
One day
Two days
Three days
Until Friday
Explanation:
William says, ‘They have two days to read and comment.’
3.
What will William do with the updated procedure?
Hold a training session before sending it out
Wait until next month to share it
Ask Sophia to rewrite it completely
Circulate it for review and sign-off
Explanation:
William says, ‘I will circulate it for review and sign-off.’
4.
What should staff do if they have questions about the changes?
Email William or ask during the meeting
Wait until the next week
Call Sophia after work
Ignore the changes until the sign-off
Explanation:
William says they can ’email me or ask during the meeting.’
5.
What does Sophia think about the update process?
It is only useful for managers
It will help keep everyone informed and prepared
It should be postponed until next year
It is unnecessary and confusing
Explanation:
Sophia says, ‘This will keep everyone informed and ready,’ showing she believes the update process is helpful.
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Listening Lesson
Vocabulary Flashcards and Quiz
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