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Listening Quiz: Đánh Giá Đề Xuất Thuê Ngoài Cho Dịch Vụ Hỗ Trợ – Medium Level
Th8 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What are Emily and John mainly discussing?
A new marketing campaign for a product launch
A proposal to outsource support services and the costs and risks involved
A plan to hire additional staff for the support team
A complaint about a customer service issue
Explanation:
They discuss an outsourcing proposal for support services, including expected savings, risks, quality control, staff reactions, and contract monitoring.
2.
About how much could the company save each year if it outsources support services?
About 5% of current expenses
About 25% of current expenses
About 10% of current expenses
About 15% of current expenses
Explanation:
Emily says, ‘About 15% of current expenses yearly.’
3.
What risk does Emily mention about outsourcing?
Fewer customer complaints
Lower service quality
Longer employee vacations
Higher equipment costs
Explanation:
Emily says there is ‘a risk of lower service quality.’
4.
What can be inferred about John’s attitude toward the proposal?
He is interested but wants to make sure the risks are handled
He wants to cancel the support services completely
He is fully opposed to outsourcing under any circumstances
He does not believe the proposal can save money
Explanation:
John says the proposal looks interesting and asks about savings and risks, which shows interest along with concern about managing the downsides.
5.
Why does Emily suggest including strict service level agreements?
To help control the quality of the outsourced service
To reduce staff salaries immediately
To make the proposal more attractive to customers
To replace the need for communication with staff
Explanation:
Emily says they can include strict service level agreements in response to John’s question about controlling quality easily, so the purpose is to control service quality.
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