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Listening Quiz: Tìm Hiểu Thách Thức Khách Hàng Tại Hội Nghị – Advanced Level
Th2 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Laura and Paul’s conversation?
To discuss travel plans for attending a conference
To explain how to organize a product launch event
To complain about problems with a current client
To prepare for a conference focused on customer needs and business growth
Explanation:
They talk about attending a conference, learning about customers’ challenges, asking questions, taking notes, improving solutions, and networking for growth.
2.
What is the first session about?
How to set up meetings with clients
The company’s annual sales report
Common business challenges customers face
Ways to advertise new products
Explanation:
Laura says, “It focuses on common business challenges customers face.”
3.
What does Laura say they should do after the session?
Leave the conference early
Call their manager for instructions
Prepare a sales presentation
Ask questions directly
Explanation:
Laura says, “After the session, we can ask questions directly.”
4.
What can be inferred about Paul’s goal at the conference?
He wants to avoid speaking with customers
He wants to learn more so the company can improve its solutions
He is mainly interested in visiting the city
He plans to look for a different job
Explanation:
Paul says he wants to understand customers’ needs better and that they need to improve their solutions.
5.
Why does Laura mention that networking is important?
To suggest they should skip the first session
To explain that meeting people can help them build relationships and grow
To warn Paul that the conference will be crowded
To show that customers are difficult to contact
Explanation:
Laura says networking is important because they can build strong relationships, and she adds that learning and connecting are key for growth.
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