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Listening Quiz: Email Xin Lỗi Về Sự Cố Dịch Vụ Kế Toán – Advanced Level
Th12 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kế toán (English for Accountant)
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1.
What is Robert and Sarah mainly discussing?
C. Whether the client should receive a refund immediately
B. How to respond to a mistake in a financial report sent to a client
D. When Sarah should begin preparing the next accounting report
A. How to create a new accounting system for the company
Explanation:
They are discussing an error in the financial data sent to the client and planning an apology email to address it.
2.
What does Sarah suggest the apology email should include?
A. A request that the client resend the report
B. A promise to correct the data soon
C. A discount on future services
D. A list of all employees involved
Explanation:
Sarah says they should ‘promise to correct the data soon.’
3.
What does Robert say he will do first in the email?
D. Attach a new report without comment
C. Explain that the client made the mistake
B. Start the email with a sincere apology
A. Ask the client to ignore the mistake
Explanation:
Robert says, ‘I will start the email with a sincere apology.’
4.
What can be inferred about Robert and Sarah’s attitude toward the mistake?
D. They plan to blame the client for the problem
C. They believe it should be handled quickly and honestly
B. They want to avoid responsibility for the error
A. They think it is a minor issue that does not need attention
Explanation:
They say the issue is serious, want to fix it quickly, take responsibility, and be honest with the client.
5.
Why does Sarah offer to check the email before it is sent?
A. To make sure it includes the client’s payment details
D. To decide whether the client should be called instead
B. To look for unclear phrases or mistakes
C. To rewrite the email in a more casual tone
Explanation:
Sarah says she will look for any unclear phrases or mistakes before the email is sent.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Nộp Yêu Cầu Thay Đổi Sau Khi Một Thành Viên Nhóm Rời Đi – Easy Level
Tiếp theo:
Tiếng Anh Nông Nghiệp: Tư Vấn Về Chứng Nhận Phúc Lợi Gia Cầm – Medium Level
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