Listening Quiz: Bàn Về Phân Tách Nhiệm Vụ Với Bộ Phận Vận Hành – Easy Level

1. What is the conversation mainly about?

A discussion of how to separate responsibilities in operations to reduce mistakes and fraud
A plan for training new managers in customer service
A review of how to increase sales through teamwork
A discussion of why employees should work overtime

2. According to Mia, who should approve transactions?

3. What should people who record data not do?

4. Why does Mia say one person cannot do both recording and approving?

5. How do they check whether duties are properly separated?