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Listening Quiz: Trình Bày Một Công Cụ Phân Tích Cảm Xúc – Easy Level
Th2 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the conversation mainly about?
A report on customer complaints from last month
A discussion about survey design for employees
A new tool that analyzes customer feedback using NLP
A training session on how to write customer emails
Explanation:
Mark introduces a new tool that uses NLP to analyze customer feedback, and the rest of the conversation explains what it can do.
2.
What does NLP stand for?
Natural Language Processing
Numerical Logic Pattern
New Language Procedure
Network Learning Program
Explanation:
Mark says that NLP means Natural Language Processing.
3.
How fast does the tool analyze feedback?
It works very fast and shows results quickly
It only works at night
It takes a long time to finish
It needs manual review before it starts
Explanation:
Mark explains that the tool works very fast and shows results quickly.
4.
Which types of feedback can the tool work with?
Only survey responses
Texts from emails, chats, and surveys
Phone calls and video recordings only
Only email messages
Explanation:
Mark says the tool works with texts from emails, chats, and surveys.
5.
What can be inferred about Jessica’s view of the tool by the end of the conversation?
She thinks the tool is too slow to matter
She thinks the tool is confusing and unnecessary
She wants to stop using customer feedback
She believes the tool could be helpful for customer service
Explanation:
Jessica says the tool sounds useful, and Mark explains that it can help improve customer service.
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