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Listening Quiz: Thảo Luận Về Tự Động Hóa Vận Hành Bằng Chatbot – Advanced Level
Th7 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the main topic of Emma and John’s conversation?
Reviewing customer complaints about the monitoring tools
Planning how to use a chatbot to automate operations tasks
Discussing how to replace the support team with new staff
Choosing a new ticketing software unrelated to automation
Explanation:
They discuss using the new chatbot to automate several operations tasks, such as ticketing, status updates, and monitoring alerts.
2.
Which operation do Emma and John decide to automate first?
The ticketing system
The customer survey process
The monitoring tools
The training database
Explanation:
Emma says, “Maybe the ticketing system,” and John agrees that it makes sense.
3.
What will John do before the pilot run next week?
Send status updates to users
Review the chatbot’s performance
Prepare the test environment
Train the chatbot using old tickets
Explanation:
John says, “I will prepare the test environment by then.”
4.
What can be inferred about the ticketing system?
It receives many repeated requests that could be handled automatically
It only deals with monitoring alerts
It is already fully automated
It is no longer used by the support team
Explanation:
Emma says the ticketing system “gets many repetitive requests,” which suggests it is a good candidate for automation.
5.
Why does Emma suggest testing the chatbot with the current workflow?
To compare it with a customer feedback survey
To prepare a report about monitoring failures
To prove that manual work should never be used
To see whether it works well in their existing operations
Explanation:
Emma says they should test it with their current workflow, and the discussion shows they want to see how it performs in their operations.
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