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Listening Quiz: Thảo Luận Về Tự Động Hóa Vận Hành Bằng Chatbot – Advanced Level
Th7 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the main topic of Emma and John’s conversation?
Choosing a new ticketing software unrelated to automation
Discussing how to replace the support team with new staff
Reviewing customer complaints about the monitoring tools
Planning how to use a chatbot to automate operations tasks
Explanation:
They discuss using the new chatbot to automate several operations tasks, such as ticketing, status updates, and monitoring alerts.
2.
Which operation do Emma and John decide to automate first?
The ticketing system
The monitoring tools
The training database
The customer survey process
Explanation:
Emma says, “Maybe the ticketing system,” and John agrees that it makes sense.
3.
What will John do before the pilot run next week?
Train the chatbot using old tickets
Send status updates to users
Prepare the test environment
Review the chatbot’s performance
Explanation:
John says, “I will prepare the test environment by then.”
4.
What can be inferred about the ticketing system?
It is already fully automated
It receives many repeated requests that could be handled automatically
It is no longer used by the support team
It only deals with monitoring alerts
Explanation:
Emma says the ticketing system “gets many repetitive requests,” which suggests it is a good candidate for automation.
5.
Why does Emma suggest testing the chatbot with the current workflow?
To prepare a report about monitoring failures
To prove that manual work should never be used
To see whether it works well in their existing operations
To compare it with a customer feedback survey
Explanation:
Emma says they should test it with their current workflow, and the discussion shows they want to see how it performs in their operations.
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