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Listening Quiz: Thuyết Trình Phân Tích Khối Lượng Công Việc Trực Ca – Easy Level
Th3 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the main purpose of the conversation?
To explain how to use a new software program
To introduce a new team member to the department
To discuss a report on on-call incidents and ways to reduce them
To announce a change in the company’s vacation policy
Explanation:
Michael presents the on-call report, Olivia asks about the incident increase, and they discuss causes and possible improvements.
2.
How many incidents did the team have last month?
20
15
30
50
Explanation:
Michael says, ‘The team had 30 incidents last month.’
3.
What caused most of the incidents?
Server outages
Employee scheduling conflicts
Customer complaints
Network training errors
Explanation:
Michael says that most of the incidents were due to server outages.
4.
What can be inferred about the team’s response to the outages?
They ignored the outages until the next day
They were unable to fix the problems quickly
They needed outside help for every incident
They handled the outages efficiently
Explanation:
Michael says the team fixed the issues quickly, with an average time of 15 minutes, which suggests they handled the outages efficiently.
5.
What does Olivia ask Michael to do next?
Send the report to the customers
Prepare a plan for next steps
Schedule a meeting with the entire company
Cancel the on-call rotation
Explanation:
Olivia says, ‘Please prepare a plan for next steps.’
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