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Listening Quiz: Cải Thiện Quy Trình Thanh Toán Để Giảm Bỏ Giỏ Hàng – Advanced Level
Th8 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What are Linda and John mainly discussing?
How to create a new marketing campaign for the store
How to redesign the checkout process to reduce cart abandonment
How to choose the best payment company for online orders
How to train staff to answer customer questions
Explanation:
The conversation focuses on improving the checkout process by making it faster and simpler so fewer users leave without buying.
2.
Which change does Linda suggest to make checkout easier?
Requiring all users to create an account
Removing the payment page entirely
Reducing the number of steps in checkout
Adding more product images to the cart page
Explanation:
Linda says they should ‘reduce the number of steps in checkout’ to make the process faster and simpler.
3.
What does Linda say about account creation during checkout?
Accounts should be created after payment is complete
Users should be forced to sign up before buying
Users should be allowed to check out as guests
Only returning customers should be able to buy
Explanation:
Linda suggests allowing guest checkout without creating an account.
4.
Why does John agree that adding progress indicators would help users?
It would show them how many steps remain
It would reduce the need for payment options
It would let users skip the payment step
It would make the page load faster
Explanation:
John says progress indicators help users know where they are in the process, which means they can see how many steps remain.
5.
What do Linda and John decide to do at the end of the conversation?
Ask customers to write reviews first
Wait until next week to gather more data
Stop discussing the checkout process for now
Begin redesigning the checkout process immediately
Explanation:
John ends by saying, ‘Let’s start redesigning the checkout now,’ showing their next action is to begin the redesign.
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Listening Quiz: Thảo Luận Về Việc Hợp Tác Với Nhà Cung Cấp Dịch Vụ Quản Lý – Medium Level
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Listening Quiz: Phản Hồi Về Chỉ Trích Đối Với Phương Pháp Nghiên Cứu Của Chúng Tôi – Advanced Level
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