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Listening Quiz: Thuyết Trình P&L Mở Rộng Giao Hàng – Medium Level
Th10 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the conversation mainly about?
A discussion of the P&L results for delivery expansion
A complaint about customer service delays
A plan to reduce all delivery services
A meeting to hire more delivery drivers
Explanation:
Mia presents the P&L for delivery expansion and James asks about costs, revenue, customer feedback, and profit targets.
2.
By how much did same-day delivery costs increase?
20%
25%
5%
15%
Explanation:
Mia says, ‘Same-day delivery costs increased by 15%.’
3.
What does Mia say about next-day delivery revenue?
It has doubled
It is not discussed
It is growing quickly
It is flat
Explanation:
Mia says, ‘Next-day costs are stable, but revenue is flat.’
4.
What can be inferred about next-day delivery from the conversation?
Customers prefer it more than same-day delivery
Its costs are rising faster than same-day delivery costs
It is already the company’s most profitable service
It needs more promotion to improve results
Explanation:
Mia says next-day delivery revenue is flat and later says they need to improve next-day delivery marketing, which suggests it needs more promotion.
5.
What will Mia do next week?
Cancel the follow-up meeting
Share customer feedback with James
Prepare detailed reports
Lower next-day delivery prices
Explanation:
Mia says, ‘I will prepare detailed reports next week.’
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