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Listening Quiz: Thăm Nhà Phân Phối Và Tham Gia Các Cuộc Gọi Khách Hàng – Advanced Level
Th9 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
How many customers will Daniel and Emily visit today?
Three customers
Five customers
Two customers
Four customers
Explanation:
Emily says, ‘We will visit three customers in the city center.’
2.
What does Daniel say they should discuss with the first customer?
A refund request
Store renovation plans
A marketing event
New product options
Explanation:
Daniel says the first customer is a big retailer and, ‘We should discuss new product options with them.’
3.
What does the second customer want?
Faster delivery times
More product samples
A larger store location
Better prices for bulk orders
Explanation:
Emily says, ‘The second customer is a small shop owner,’ and Daniel adds, ‘She is interested in faster delivery times.’
4.
Why should Daniel and Emily negotiate discounts with the last customer?
The wholesaler is closing the business
The wholesaler needs help training staff
The wholesaler wants better prices for bulk orders
The wholesaler wants to change the delivery schedule
Explanation:
Daniel says, ‘The last customer is a local wholesaler,’ and Emily notes, ‘They want better prices for bulk orders.’ Daniel then says they should negotiate discounts.
5.
What is the main purpose of the conversation?
To introduce Emily to Daniel’s office team
To decide which products to discontinue
To plan visits to three customers and discuss their needs
To explain how to run a retail store
Explanation:
The conversation focuses on reviewing the plan for visiting three customers and preparing responses to each customer’s needs.
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