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Listening Quiz: Vấn Đề Hệ Thống Giải Trí Trên Máy Bay – Easy Level
Th10 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main problem discussed in the conversation?
The airplane is delayed because of bad weather
The in-flight entertainment screens are not working
The crew cannot serve drinks
The passengers lost their luggage
Explanation:
Emily says the screens are not working, and Paul says they are trying to fix the problem.
2.
What does Emily say passengers can still do?
Watch the screens later
Move to another seat
Listen to music
Use the Wi-Fi for free
Explanation:
Emily tells the passengers, “You can still listen to music.”
3.
Why does Paul say, “We are sorry for the trouble”?
To explain the weather conditions
To apologize for the broken entertainment system
To announce a flight cancellation
To ask passengers to leave the plane
Explanation:
Paul says this after explaining that the screens are not working, so he is apologizing for the inconvenience.
4.
What can be inferred about the crew’s attitude toward the passengers?
They are angry about the problem
They are ignoring the passengers’ concerns
They want passengers to complain to the airline later
They are trying to be helpful and polite
Explanation:
The crew repeatedly apologizes, asks for patience, offers alternatives, and invites passengers to ask for help, which shows helpfulness and politeness.
5.
What does Paul say the crew will do when the problem is fixed?
Turn off the music system
Move everyone to another flight
Serve lunch immediately
Update the passengers
Explanation:
Paul says, “We will update you when it works.”
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