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Listening Quiz: Phản Hồi Khiếu Nại Hành Khách – Medium Level
Th4 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
A conversation about hiring new flight attendants
A report about lost luggage at the airport
A discussion about planning a flight schedule
A response to a passenger’s complaint about service
Explanation:
Daniel and Anna discuss a passenger’s complaint, including rude flight attendants and bad food, and they plan how to respond.
2.
What did the passenger say about the flight attendants?
They gave out too many drinks
They arrived late
They were not polite
They spoke too quickly
Explanation:
Anna says the passengers complained that the flight attendants were not polite.
3.
What other problem did the passenger mention?
The food was cold and bad
The airport was crowded
The seats were uncomfortable
The plane was too noisy
Explanation:
Anna states that the passengers also said the food was cold and bad.
4.
Why does Anna say, ‘I will talk to the catering company today’?
To check the food quality after the complaint
To cancel the next flight
To invite them to a meeting
To ask them to lower ticket prices
Explanation:
Daniel says they need to check the food quality immediately, and Anna responds that she will talk to the catering company today.
5.
What can be inferred about Daniel and Anna’s goal after hearing the complaint?
They want to improve service and keep customers happy
They want to punish the passenger
They want to ignore the complaint and move on
They want to close the catering company
Explanation:
They discuss training staff again, checking food quality, writing an apology, and making a promise of better service to keep customers happy.
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