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Listening Quiz: Vấn Đề An Toàn Thực Phẩm Tại Khách Sạn – Easy Level
Th7 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the conversation mainly about?
A discussion about a broken room key at the hotel
A discussion about a reservation error at the hotel
A discussion about changing the menu at the hotel
A discussion about a hotel guest’s complaint about unsafe food
Explanation:
Anna complains that she found a hair in her food, and Robert responds by apologizing and promising to check the kitchen and improve food safety.
2.
What did Anna find in her food?
A small stone
A hair
A paper wrapper
A piece of plastic
Explanation:
Anna says, ‘I found a hair in my food.’
3.
What does Robert say he will do about the problem?
Offer Anna a different room
Check the kitchen and talk to staff
Change the restaurant’s opening hours
Ask Anna to leave the hotel
Explanation:
Robert says, ‘I will check the kitchen and talk to staff.’
4.
How does Anna probably feel about eating at the hotel after the incident?
She is excited to try the same food again right away
She plans to stop speaking to Robert
She feels completely unconcerned
She wants to feel safe eating there
Explanation:
Anna says, ‘I want to feel safe eating here,’ which shows she is concerned about food safety after finding a hair in her food.
5.
Why does Robert mention cleaning everything and retraining the workers?
To ask Anna to help in the kitchen
To tell Anna that the food was expensive
To explain that the hotel is closing
To show that the hotel will take the complaint seriously and prevent the problem from happening again
Explanation:
Robert says they will clean everything, train the workers again, fix the problem quickly, and improve service, which shows he wants to reassure Anna and prevent future problems.
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