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Listening Quiz: Cải Thiện Trải Nghiệm Khách Tại Nhà Hàng Fine Dining – Medium Level
Th8 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What are James and Olivia mainly discussing?
How to redesign the dining room
Ways to improve the guest experience at the restaurant
How to advertise the restaurant more effectively
How to hire more kitchen staff
Explanation:
James says they need to improve the guest journey, and they discuss seating delays, the menu, staff greetings, and feedback. The main topic is improving the guest experience.
2.
What problem do guests have when they arrive at the restaurant?
They receive the wrong bill
They wait too long to be seated
They cannot find parking near the building
They do not like the music in the dining room
Explanation:
James says, ‘Guests wait too long to be seated,’ which directly states the problem.
3.
What does Olivia suggest to help with the waiting problem?
Adding a digital waitlist system
Serving smaller portions
Changing the restaurant’s name
Offering free desserts
Explanation:
Olivia says, ‘We could add a digital waitlist system’ to address the long wait before seating.
4.
Why does James suggest simplifying the menu and adding pictures?
To replace the need for staff recommendations
To reduce the number of tables in the restaurant
To encourage guests to order more expensive drinks
To make the menu easier for guests to choose from
Explanation:
Olivia says some guests find it hard to choose dishes, and James responds that they should simplify the menu and add pictures. This suggests the goal is to help guests decide faster.
5.
What will Olivia likely do next?
Research digital tools for the waitlist system
Ask guests for feedback during dinner service
Rewrite the entire menu by herself
Begin training all staff immediately
Explanation:
James says they should start with the waitlist system, and Olivia says, ‘I will research digital tools today,’ so her next action is to research digital tools.
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Listening Lesson
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