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Listening Quiz: Xem Xét Đánh Giá Rủi Ro Xử Lý Thủ Công Cho Nhóm Tiệc – Advanced Level
Th4 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of Robert and Olivia’s conversation?
To train staff on customer service skills
To review manual handling risks and safety measures
To discuss staff schedules for the week
To plan a banquet menu for the team
Explanation:
Robert and Olivia are conducting a risk assessment review for the banqueting team and discussing safety measures for lifting and storage.
2.
What do Robert and Olivia recommend to reduce strain when carrying heavy trays?
Carrying trays without help
Storing trays higher on shelves
Lifting trays with one hand
Using more trolleys
Explanation:
Robert says they should recommend more trolley use because sometimes staff do not use trolleys.
3.
What lifting posture do Robert and Olivia say staff should use instead of bending their backs?
Hold their breath while lifting
Turn their heads sideways
Keep their arms straight
Bend their knees
Explanation:
Robert says bending backs is risky and that staff should bend their knees instead.
4.
What can be inferred about the banqueting team’s current lifting practices?
They may be at risk of injury because safe practices are not always followed
They already follow all safety guidelines closely
They often work in pairs for heavy items
They never use any equipment in the workplace
Explanation:
The conversation says trolleys are not always used, staff bend their backs, and team lifts are rare, which suggests a higher risk of injury.
5.
What will Olivia do regarding the storage areas?
Replace all the trolleys
Inspect the storage and report any issues
Organize a banquet for the team
Ask staff to stop using heavy trays
Explanation:
Olivia says she will inspect the storage and report any issues.
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