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Listening Quiz: Hướng Dẫn Tiêu Chuẩn Dịch Vụ Thương Hiệu Mới – Easy Level
Th11 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of Linda’s briefing?
To train staff on cooking the restaurant’s dishes
To explain the new service rules for the staff
To introduce the dining room menu to guests
To discuss employee schedules for the week
Explanation:
Linda says, “Today we start new service rules,” and then explains several standards the staff must follow.
2.
According to Linda, how should staff handle guest complaints?
Listen carefully and solve problems quickly
Ignore them until the meal is over
Offer a discount without discussing the issue
Ask guests to speak with the manager later
Explanation:
Linda directly says to “Listen carefully and solve problems quickly.”
3.
What does Linda say about staff clothing?
They should wear casual clothes and aprons
They should change clothes after every shift
They should wear black shoes and hats only
They should wear clean uniforms and name tags
Explanation:
Linda answers William’s question by saying, “Yes, wear clean uniforms and name tags.”
4.
How should staff serve guests at the table?
From the left side
Only after the main course arrives
Only when guests ask for help
From the right side
Explanation:
Linda says, “Always serve from the left side.”
5.
What can we infer about William after the briefing?
He wants to leave the restaurant immediately
He plans to share the information with the team
He disagrees with Linda’s instructions
He is confused by the new rules
Explanation:
William says, “Thank you, Linda. I will tell the team,” which shows he intends to pass on the information.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Phổ Biến Triết Lý Dịch Vụ Của Hãng Hàng Không – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Cuộc Họp Đánh Giá Thiết Kế – Easy Level
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