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Listening Quiz: Chiến Lược Upselling Với Nhóm Chi Nhánh – Medium Level
Th9 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main topic of Robert and Emma’s conversation?
Discussing guest complaints about service
Planning ways to increase guest spending
Choosing a new restaurant menu
Scheduling the team’s weekly meeting
Explanation:
They discuss several strategies to increase guest spending, such as add-ons, special menu items, samples, staff rewards, and tracking average spend.
2.
What does Robert say the staff should do to encourage guests to spend more?
Reduce menu prices
Remove special items from the menu
Offer add-ons
Wait longer before serving
Explanation:
Robert says, ‘We can train staff to suggest add-ons.’
3.
How does Robert say they should present special menu items?
Only on the website
By giving guests flyers outside
By announcing them over the phone
Through signs and menus
Explanation:
Robert says they should use both signs and menus because signs catch attention and menus give details.
4.
What can be inferred about the samples mentioned in the conversation?
They may help persuade guests to order more
They are only for staff members
They are used to lower the restaurant’s costs
They are meant to replace the full meal
Explanation:
Robert says small samples ‘may encourage more orders,’ which implies they could persuade guests to buy more.
5.
How will Robert and Emma measure whether upselling is successful?
By checking the average spend per guest daily
By checking guest complaints each day
By counting how many signs are displayed
By asking staff to vote on the best idea
Explanation:
Robert says they will check the average spend per guest daily to see if upselling works.
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