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Listening Quiz: Hội Thảo Thay Đổi Văn Hóa Tại Khách Sạn – Easy Level
Th9 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A discussion about a hotel workshop on a new brand change
A complaint about work hours at the hotel
A discussion about customer refunds
A plan to hire new staff for the hotel
Explanation:
The conversation is about a workshop where Sarah explains the hotel’s new brand changes, including uniforms, logos, and training.
2.
What changes will the staff see?
New hotel rooms and furniture
New uniforms and logos
New work hours and shifts
New customer service rules only
Explanation:
Sarah says, “We will have new uniforms and logos.”
3.
What did Sarah say about work hours?
They will change after training
They will be shorter next month
They will stay the same
She did not mention them
Explanation:
Sarah answers Michael’s question by saying, “No, work hours will stay the same.”
4.
When will the staff training start?
This week
Next week
Next month
After the brand launch
Explanation:
Sarah says, “Yes, training will start next week.”
5.
How does Michael seem to feel about the workshop at the end of the conversation?
Confused and unhappy
Ready and supportive
Angry about the changes
Uninterested in the training
Explanation:
Michael says, “I feel ready to support the change,” which shows he is ready and supportive.
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