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Listening Quiz: Đề Xuất Đổi Mới Trải Nghiệm Khách – Medium Level
Th2 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is Mark mainly proposing in the conversation?
A way to personalize guest stays using technology and data
A plan to reduce hotel staff costs by limiting services
A new method for training guests to use hotel equipment
A system for changing room prices every day
Explanation:
Mark says he wants to use technology to personalize guest stays, using data to learn preferences and improve the guest experience.
2.
What example does Mark give of using guest preferences?
Changing meals based on the time of day
Assigning quiet rooms to guests who like them
Offering free upgrades to every guest
Sending guests a list of nearby restaurants
Explanation:
Mark says, ‘If a guest likes quiet rooms, we assign one.’
3.
How will the staff and guests use the new technology?
It will be simple for staff and guests
It will require special training for only managers
It will only work on weekends
It will be difficult to use without an app
Explanation:
Mark directly says, ‘It will be simple for staff and guests.’
4.
Why does Sophia ask, ‘How will we protect guest data?’
She is checking whether the proposal is safe for guests
She is asking for a cheaper technology option
She wants to reject the idea immediately
She wants to know who will write the software
Explanation:
Sophia asks about protecting guest data after hearing about using data to personalize stays, so she is checking the proposal’s safety and privacy.
5.
What can be inferred about Sophia’s opinion at the end of the conversation?
She thinks the idea is unnecessary for hotels
She supports the idea after hearing the explanation
She is concerned only about food preferences
She wants Mark to delay the proposal indefinitely
Explanation:
Sophia says, ‘I like your idea. It can improve guest experience,’ which shows she supports the proposal after hearing the explanation.
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Listening Lesson
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Tiếng Anh Khách Sạn: Đề Xuất Đổi Mới Trải Nghiệm Khách – Medium Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Thuyết Trình Chiến Lược DEI Và Khung Đo Lường – Easy Level
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