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Listening Quiz: Cải Thiện Trải Nghiệm Khách – Easy Level
Th12 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
How to reduce staff schedules at a hotel
How to improve guests’ experience at a venue
How to design a new guest journey map
How to advertise a new customer loyalty program
Explanation:
Jessica and Daniel discuss problems that make guests unhappy, such as long waits and unclear signs, and suggest ways to improve the guest experience.
2.
What problem does Jessica mention as one reason guests feel unhappy?
Paying too much for tickets
Having no place to sit
Losing their luggage
Waiting in line
Explanation:
Jessica says, ‘Waiting in line is one problem.’
3.
What does Daniel suggest adding to help guests?
Better directions
Free souvenirs
A new parking lot
More snack stands
Explanation:
After Jessica says unclear signs confuse guests, Daniel says, ‘We should add better directions.’
4.
What can be inferred about the guest experience after the improvements are made?
Guests will stop visiting the venue
Guests will likely feel calmer and less confused
Guests will not need any staff assistance
Guests will probably have to wait longer
Explanation:
Jessica says better directions will help guests feel calm, and the discussion shows that reducing long waits and improving friendliness should make the experience better.
5.
What does Jessica say makes guests feel happy?
When staff smile
When signs are hidden
When directions are unclear
When lines are longer
Explanation:
Jessica says, ‘Guests feel happy when staff smile.’
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