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Listening Quiz: Quy Trình Dịch Vụ Mới Cho Nhóm Lễ Tân – Easy Level
Th10 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are David and Emma mainly discussing?
A complaint about a guest reservation problem
A plan to renovate the hotel lobby
A schedule for the hotel restaurant staff
A new procedure for greeting and assisting hotel guests
Explanation:
They talk about creating a new service procedure for the front desk team, including greeting guests, checking IDs, confirming reservations, and offering help.
2.
What should the front desk staff do after asking for the guest’s ID?
Offer help with luggage
Tell them about hotel services
Give them the room key
Write the procedure in a guide
Explanation:
David says to check the reservation quickly, and Emma then says, ‘After that, give them the room key.’
3.
What does Emma say she will do tomorrow?
Offer luggage help to guests
Write the guide
Check the reservations
Train the team
Explanation:
At the end of the conversation, Emma says, ‘I will train the team tomorrow.’
4.
How will the new procedure likely affect guests?
They will be asked to make their own keys
They will feel welcome and happy
They will not receive any hotel information
They will need to wait longer at the front desk
Explanation:
Emma says the procedure will help guests feel welcome and happy, and David says it will improve guest service.
5.
Why does David say, ‘We will write this in a guide’?
To replace the front desk staff
To advertise the hotel to new guests
To record a guest complaint
To make the new procedure clear for the team
Explanation:
The conversation is about creating a new service procedure, and writing it in a guide would help the team follow it.
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Tiếng Anh Cho Tiếp Viên Hàng Không: Vấn Đề Nhiệt Độ Thức Ăn Nóng – Easy Level
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Flashcards và Quiz Từ Vựng: Quy Trình Dịch Vụ Mới Cho Nhóm Lễ Tân – Easy Level
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