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Listening Quiz: Thiết Kế Lại Trải Nghiệm Check-In – Advanced Level
Th1 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Daniel and Sophia mainly discussing?
How to reduce the price of hotel rooms
How to decorate the waiting area for meetings
How to train guests to use a mobile app
How to redesign the hotel check-in process
Explanation:
They discuss several ways to improve check-in, including kiosks, reminders, staff training, a mobile app, and the waiting area.
2.
What do Daniel and Sophia decide to start with first?
Staff training and clear signs
Kiosks and reminders
The mobile app and the waiting area
Comfortable seats and documents
Explanation:
Daniel says, ‘Let’s start with kiosks and reminders first,’ and Sophia agrees.
3.
Why do Daniel and Sophia want to send reminders before arrival?
To reduce room prices
To make the waiting area quieter
To stop guests from using kiosks
To help guests prepare their documents
Explanation:
Sophia says that reminders will help guests prepare their documents before they arrive.
4.
What can be inferred about the current check-in process?
It already works very smoothly
It has too many clear signs
It only allows mobile check-in
It is causing long lines and a poor first impression
Explanation:
Daniel says they need to fix the long check-in lines, and Sophia says it makes a bad first impression.
5.
Why does Sophia support training staff to assist at kiosks?
She wants to replace the kiosks later
She believes guests should bring fewer documents
She wants staff to work only in the waiting area
She thinks some guests will need extra help
Explanation:
Sophia says, ‘Some guests might need extra help,’ which is why she agrees that staff should be trained to assist at kiosks.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Khách Sạn: Thiết Kế Lại Trải Nghiệm Check-In – Advanced Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Kết Quả Khảo Sát Hiệu Quả Nhóm – Medium Level
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