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Listening Quiz: Xem Xét Điểm Uy Tín Trực Tuyến Của Khách Sạn – Advanced Level
Th10 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are John and Sarah mainly discussing?
The hotel’s new advertising campaign
The hotel’s breakfast menu and dining service
The hotel’s reputation scores and ways to improve them
The hotel’s room prices compared with competitors
Explanation:
They discuss the hotel’s online ratings, review counts, weaknesses, and possible improvements.
2.
How many online reviews does the hotel currently have?
320
500
400
450
Explanation:
John says, ‘We have 320 reviews.’
3.
Which two areas have lower scores for the hotel?
Location and parking
Check-in speed and room size
Food quality and Wi-Fi
Cleanliness and customer service
Explanation:
John says that cleanliness and customer service scores are lower.
4.
What can be inferred about the hotel’s reputation compared with the top local hotel?
It is good, but there is still room to improve
It has more reviews but worse ratings
It is the highest-rated hotel nearby
It is much better in every category
Explanation:
The hotel has a 4.2 rating versus the top hotel’s 4.5, so it is performing fairly well but still behind the leader.
5.
What do Sarah and John decide to do next?
Hire a new general manager
Raise room prices immediately
Create an action plan this week
Stop collecting guest reviews
Explanation:
Sarah says, ‘Let’s create an action plan this week,’ and John agrees to improve the scores.
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Tiếng Anh Khách Sạn: Xem Xét Điểm Uy Tín Trực Tuyến Của Khách Sạn – Advanced Level
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Listening Quiz: Xây Dựng Niềm Tin trong Đội Lãnh Đạo Cấp Cao – Easy Level
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