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Listening Quiz: Đào Tạo Lãnh Đạo Khách Sạn Về Các Giá Trị Thương Hiệu – Easy Level
Th2 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
How to train hotel leaders to use brand values
How to book hotel rooms for guests
How to schedule daily staff meals
How to decorate a hotel lobby for visitors
Explanation:
Laura is training John on brand values, explaining how to understand, remind, and apply them in leading the hotel team.
2.
According to Laura, what should the team do if they value kindness?
Show kindness to guests
Offer guests free meals
Avoid speaking to guests too often
Post the hotel rules in the lobby
Explanation:
Laura says, ‘If we value kindness, we show it to guests.’
3.
How does Laura suggest reminding the team about the brand values?
By sending long emails every day
By giving each worker a new uniform
By using meetings and posters
By changing the hotel logo
Explanation:
Laura specifically says to use meetings and posters and to talk about the values often.
4.
What does John probably think after talking with Laura?
He still feels confused about the values
He wants to leave the hotel job
He feels prepared to lead the team
He believes brand values are unimportant
Explanation:
At the end, John says, ‘I feel ready to lead the team,’ which shows he feels prepared.
5.
Why does Laura say the team should be gently reminded when someone forgets the values?
To help the person remember and improve
To end the meeting early
To punish the person quickly
To make the hotel atmosphere quieter
Explanation:
Laura says they should gently remind the person and give examples, showing the goal is to help them remember the values.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Thiết Kế Đồ Họa: Thảo Luận Yếu Tố Thiết Kế Thương Hiệu – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Đào Tạo Lãnh Đạo Khách Sạn Về Các Giá Trị Thương Hiệu – Easy Level
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