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Listening Quiz: Chương Trình Đào Tạo Cho Nhóm Tiền Khai Trương Khách Sạn – Medium Level
Th7 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are John and Jessica mainly discussing?
How to decorate the hotel lobby
How to solve a customer complaint
How to hire new hotel managers
How to design a training program for a hotel pre-opening team
Explanation:
They discuss what the training program should include, how long it should last, and how to prepare materials and schedules.
2.
Which department does Jessica say needs clear instructions?
Security
Food and beverage
Front desk
Housekeeping
Explanation:
Jessica says, ‘housekeeping needs clear instructions.’
3.
What does Jessica suggest about the length of the training?
Two weeks with practical sessions
A month of online lessons
One day of lectures
Three hours of testing
Explanation:
Jessica says, ‘Maybe two weeks, with practical sessions.’
4.
What will Jessica do first?
Prepare the final test
Start writing the lesson plans
Train the front desk staff
Review the training results
Explanation:
John says, ‘Great, we will meet next week to review,’ and Jessica says, ‘I will start writing the lesson plans.’
5.
Why do John and Jessica want to include a final test?
To replace practical sessions with lectures
To decide where the hotel should be built
To choose which department should close first
To check whether the staff have learned the training material
Explanation:
John says they need to test their skills, and Jessica replies that a final test will help them check, so the test is for checking what the staff learned.
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Tiếng Anh Khách Sạn: Chương Trình Đào Tạo Cho Nhóm Tiền Khai Trương Khách Sạn – Medium Level
Tiếp theo:
Listening Quiz: Lập Kế Hoạch Nhân Lực Cho Ra Mắt Sản Phẩm Mới – Easy Level
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