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Listening Quiz: Xin Lỗi Và Đề Nghị Bồi Thường – Medium Level
Th8 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A discussion about choosing a new product for an order
A request to cancel an order and refund the money
A complaint about a late delivery with no solution
An apology for a mistake and an offer to fix it
Explanation:
Kevin apologizes for making a mistake with Sophia’s order and explains that they will send the correct order and give a discount to make up for it.
2.
What does Kevin say the company will do first to fix the problem?
Send the correct order
Offer a full refund
Cancel the old order
Call Sophia later
Explanation:
Kevin says, ‘We will send the correct order now.’
3.
What extra compensation does Kevin offer Sophia?
A discount
A replacement card
A free gift
A store credit
Explanation:
Kevin says, ‘Also, we will give you a discount.’
4.
Why does Sophia say, ‘I appreciate it’?
She plans to place another order immediately
She is asking for more information about the mistake
She accepts Kevin’s apology and response
She wants to complain more
Explanation:
Sophia says ‘I appreciate it’ after Kevin offers to send the correct order and give a discount, showing that she accepts the apology and solution.
5.
What can be inferred about Kevin and Sophia’s conversation at the end?
Kevin is unsure how to correct the mistake
Sophia is still angry and refuses any help
Sophia has decided to cancel all future orders
The issue has been fully resolved before they hang up
Explanation:
Kevin explains the fix and asks Sophia to let them know if there is more, and Sophia thanks him, which suggests the problem has been handled for now.
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Tiếng Anh Khách Sạn: Xin Lỗi Và Đề Nghị Bồi Thường – Medium Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Đề Xuất Các Cuộc Trò Chuyện Hiệu Suất Hàng Quý – Advanced Level
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