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Listening Quiz: Xin Lỗi Và Hoàn Tiền Do Lỗi Hệ Thống – Advanced Level
Th10 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What problem occurred with Robert’s order?
The item was out of stock
Robert cancelled the order himself
There was a system error with his payment
The order was shipped to the wrong address
Explanation:
Linda says there was a system error with Robert’s payment.
2.
What did Linda say would happen immediately?
The order would be cancelled
Robert would get a discount on this order
Robert would receive a new tracking number
The wrong charge would be refunded
Explanation:
Linda says, ‘We will refund the wrong charge immediately.’
3.
How long should the refund take?
One week or more
It will be instant
1 to 2 business days
3 to 5 business days
Explanation:
Linda says the refund ‘should take 3 to 5 business days.’
4.
Why does Linda apologize to Robert?
Because there was trouble with his payment
Because he missed the delivery
Because the product arrived damaged
Because she wants him to place another order
Explanation:
Linda apologizes after explaining that there was a system error with the payment and that the issue needs to be fixed.
5.
What can be inferred about Robert’s order?
It is safe, but the payment needs correction
It has been lost permanently
Robert must place a completely new order
It will arrive only after next month
Explanation:
Linda clearly says the order is safe, but the payment needs to be fixed.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Cải Thiện Cấu Trúc Phân Cấp Tài Liệu – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Xin Lỗi Và Hoàn Tiền Do Lỗi Hệ Thống – Advanced Level
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