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Listening Quiz: Giải Thích Quyền Lợi Chương Trình Khách Hàng Thân Thiết – Medium Level
Th10 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
The benefits and rules of a hotel loyalty program
A hotel front desk schedule and staffing plan
Why hotel stays are becoming more expensive
How to book a hotel room online
Explanation:
Linda explains how the hotel loyalty program works, including earning points, using them for free nights, and other benefits.
2.
What can Paul do with the points he earns?
Exchange them for cash
Use them for free nights
Pay for meals in the hotel restaurant
Use them to book flights
Explanation:
Linda says, ‘You can use points for free nights.’
3.
How can Paul check his points balance?
Only through a mobile app
By asking another loyalty member
By calling the hotel manager
Online or at the front desk
Explanation:
Linda explains that he can check his balance online or ask at the front desk.
4.
What can be inferred about the loyalty program points?
They must be used within one month
They can be earned without a fixed limit
They are only available to new guests
They cannot be transferred to anyone
Explanation:
Linda says there is no limit to how many points Paul can earn, which means he can earn unlimited points.
5.
When do points expire?
After one year of no activity
After two years of no activity
After three years of membership
At the end of every calendar year
Explanation:
Linda says, ‘Points expire after two years of no activity.’
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Flashcards và Quiz Từ Vựng: Thông Báo Kiểm Tra Hộ Chiếu Và Giấy Tờ – Advanced Level
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Listening Quiz: Thảo Luận Mô Hình Chi Phí Nhân Lực – Medium Level
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