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Listening Quiz: Theo Dõi Sau Kỳ Lưu Trú Của Khách – Medium Level
Th5 22, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Michael’s conversation with Emily?
To explain the hotel’s breakfast menu in detail
To ask for directions to the hotel
To complain about the room service
To follow up on Emily’s stay and ask for feedback
Explanation:
Michael asks Emily about her stay, including cleanliness, staff help, breakfast, and possible improvements, so the main purpose is to follow up and get feedback.
2.
What did Emily say about the breakfast service?
There was no breakfast available
It was late and cold
The food was fresh and tasty
It was expensive but filling
Explanation:
Emily says, ‘I did. The food was fresh and tasty.’
3.
What did Emily suggest as an improvement for her next visit?
Free airport transportation
Larger guest rooms
More vegetarian options at breakfast
Later check-out hours
Explanation:
Emily says, ‘Maybe add more vegetarian options at breakfast.’
4.
How did Emily feel about her stay overall?
She thought the staff was unhelpful
She had a nice experience and would stay again
She was unhappy and would not return
She only enjoyed the breakfast
Explanation:
Emily says the stay was good, the room was clean and cozy, the staff was helpful, and she would definitely stay again because she had a nice experience.
5.
Why does Michael say, ‘I will share it with the team’?
To let Emily know her feedback will be passed on
To ask Emily to contact the team herself
To end the conversation quickly
To show that he will ignore Emily’s suggestion
Explanation:
Michael says this right after Emily suggests more vegetarian breakfast options, showing that he intends to pass her idea on to the staff team.
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