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Listening Quiz: Quy Trình Khẩn Cấp Sức Khỏe Khách – Easy Level
Th9 12, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Linda’s talk?
To introduce a new front desk service
To describe how to train new managers
To explain a new emergency plan for guest health situations
To announce a change in staff schedules
Explanation:
Linda says, “We have a new emergency plan,” and then explains what staff should do if a guest feels sick or is unconscious.
2.
According to Linda, what should staff do first if a guest feels sick?
Give the guest water
Write a report for management
Move the guest outside
Call the front desk quickly
Explanation:
Linda states, “First, call the front desk quickly.”
3.
What should staff do if the guest is unconscious?
Send the guest to the front desk
Call 911 immediately and start CPR if trained
Wait for management to arrive
Try to wake the guest by themselves only
Explanation:
Linda says, “If the guest is unconscious, call 911 immediately and start CPR if trained.”
4.
Why does Linda tell staff to keep other guests away?
To make the front desk quieter
To help staff finish training faster
To give the sick guest space
To avoid calling management
Explanation:
Linda says to “keep other guests away to give space,” so the purpose is to give the guest room and space for care.
5.
When will the staff training take place?
Next week
Later today
Next month
After the report is sent
Explanation:
Linda says, “training is next week for everyone.”
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