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Listening Quiz: Quy Trình Khẩn Cấp Sức Khỏe Khách – Easy Level
Th9 12, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Linda’s talk?
To introduce a new front desk service
To explain a new emergency plan for guest health situations
To announce a change in staff schedules
To describe how to train new managers
Explanation:
Linda says, “We have a new emergency plan,” and then explains what staff should do if a guest feels sick or is unconscious.
2.
According to Linda, what should staff do first if a guest feels sick?
Call the front desk quickly
Give the guest water
Move the guest outside
Write a report for management
Explanation:
Linda states, “First, call the front desk quickly.”
3.
What should staff do if the guest is unconscious?
Try to wake the guest by themselves only
Send the guest to the front desk
Call 911 immediately and start CPR if trained
Wait for management to arrive
Explanation:
Linda says, “If the guest is unconscious, call 911 immediately and start CPR if trained.”
4.
Why does Linda tell staff to keep other guests away?
To give the sick guest space
To avoid calling management
To help staff finish training faster
To make the front desk quieter
Explanation:
Linda says to “keep other guests away to give space,” so the purpose is to give the guest room and space for care.
5.
When will the staff training take place?
Next month
Later today
Next week
After the report is sent
Explanation:
Linda says, “training is next week for everyone.”
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