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Listening Quiz: Xử Lý Khiếu Nại Ồn Ào Đêm Muộn – Easy Level
Th2 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A request for extra towels from the front desk
A discussion about checking out early
A late-night complaint about loud noise and the front desk’s response
A hotel reservation change for room 305
Explanation:
Sophia reports a loud noise from room 305, and John says he will contact the room to ask them to keep it down.
2.
Where does Sophia say the noise is coming from?
Room 101
Room 305
Room 205
The lobby
Explanation:
Sophia clearly says, ‘It is coming from room 305.’
3.
What does John say he will do after hearing about the noise?
Move Sophia to another room
Send security to the floor
Turn off the hallway lights
Call the room and ask them to keep it down
Explanation:
John says, ‘I will call the room now,’ and later confirms that he asked room 305 to keep it down.
4.
How does Sophia most likely feel about the situation?
Annoyed because the noise is keeping her awake
Excited because she is having a party
Relieved because the noise has already stopped
Confused because she cannot find her room
Explanation:
Sophia says the noise is very loud and that she cannot sleep, which shows she is annoyed and tired.
5.
Why does John tell Sophia to call again if the noise continues?
To invite her to the front desk for a refund
To tell her to leave the hotel immediately
To make sure the complaint can be handled further if needed
To ask her to speak to the noisy guests herself
Explanation:
John says, ‘If the noise continues, please call us again,’ which shows he wants her to contact the front desk again if the problem is not solved.
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