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Listening Quiz: Giao Tiếp Và Báo Cáo Khách Sạn – Medium Level
Th8 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Robert’s conversation with Olivia?
To discuss Olivia’s work schedule for the week
To explain the hotel’s communication tools and reporting process
To assign Olivia to a new hotel room
To train Olivia in food service procedures
Explanation:
Robert is welcoming Olivia and explaining how the hotel team communicates, who she reports to, and what to do in an emergency.
2.
What should Olivia use for quick messages at the hotel?
Walkie-talkies
The emergency button
Email
The front desk phone
Explanation:
Robert says, “We use walkie-talkies for quick messages.”
3.
Who does Olivia report directly to?
The front desk manager
The hotel guests
Robert
The emergency team
Explanation:
Robert tells Olivia, “You report directly to the front desk manager.”
4.
What should Olivia do if she has an emergency?
Call the manager immediately or use the emergency button
Send a detailed email
Wait until the next shift
Use a walkie-talkie only
Explanation:
Robert explains that in an emergency, Olivia should call the manager immediately or use the emergency button.
5.
What can be inferred about the hotel’s communication system?
Guests must handle emergency reporting themselves
It relies only on email for all communication
It is designed to be simple and efficient for different situations
Employees are not allowed to contact managers directly
Explanation:
Robert describes different tools for different needs: walkie-talkies for quick messages, email for longer messages, and an emergency method for urgent situations, which suggests a simple and efficient system.
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Trước đó:
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Flashcards và Quiz Từ Vựng: Tư Vấn Về Chương Trình Đồng Minh – Advanced Level
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