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Listening Quiz: Giao Tiếp Khủng Hoảng Khách Sạn Trong Bão – Easy Level
Th2 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main focus of the conversation?
Planning how to keep hotel guests and staff safe during a storm
Discussing how to repair the hotel after storm damage
Arranging transportation for guests leaving the city
Choosing activities for guests to enjoy indoors
Explanation:
Mark and Emma discuss warning guests, calling staff for help, checking supplies, closing the pool, and preparing backup power, all to handle the storm safely.
2.
What does Mark ask Emma to send?
A message to all rooms
A list of emergency supplies
Instructions to the kitchen staff
An update to the hotel owner
Explanation:
Mark says, ‘Yes, send a message to all rooms.’
3.
What does Emma say she will do to get extra help?
Call the staff
Ask the guests to assist
Hire new workers
Contact the police
Explanation:
Emma says, ‘I will call the staff for extra help.’
4.
What does Mark want ready before the storm gets worse?
The generator
The restaurant menu
The pool area
The front desk computers
Explanation:
Mark says, ‘Yes, make sure the generator is ready.’
5.
What can be inferred about the hotel team?
They plan to cancel all hotel services immediately
They are unsure whether the storm is real
They are more concerned about saving money than safety
They are trying to respond quickly and calmly to the storm
Explanation:
The team discusses several safety steps in a calm, organized way, showing they are trying to respond quickly and protect everyone during the storm.
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