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Listening Quiz: Cam Kết Bền Vững Của Khách Sạn – Advanced Level
Th9 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of David and Olivia’s conversation?
A new employee’s travel plans for the weekend
The hotel’s sustainability practices and how staff can support them
The hotel’s food and beverage menu
How to decorate hotel rooms for special guests
Explanation:
David explains the hotel’s sustainability goals, including saving water and energy, recycling, informing guests, and staff actions.
2.
What does David say the hotel uses to save water?
Paper towels and plastic bottles
Solar panels and wind turbines
Air purifiers and ceiling fans
Low-flow showerheads and faucets
Explanation:
David specifically says, ‘We use low-flow showerheads and faucets.’
3.
How are guests informed about the hotel’s sustainability efforts?
Through a daily newsletter delivered to rooms
Through information in rooms and online
By reading signs only in the lobby
By receiving a phone call before arrival
Explanation:
David says, ‘We provide information in rooms and online.’
4.
Why does David mention that staff should encourage guests to reuse towels and linens?
To show Olivia one way she can help with the hotel’s sustainability goals
To explain how to prepare extra laundry supplies
To suggest a new guest service policy for room upgrades
To criticize guests who use too many towels
Explanation:
Olivia asks how she can help, and David gives this as a specific action she can take as a staff member.
5.
What can be inferred about the hotel’s approach to sustainability?
It expects both staff and guests to play a role in reducing waste and conserving resources
It plans to stop using water in guest rooms
It focuses only on recycling and ignores energy use
It is not interested in telling guests about its efforts
Explanation:
The conversation shows the hotel uses efficient fixtures, recycles, informs guests, and asks staff to encourage reuse and report waste, so both staff and guests are involved.
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