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Listening Quiz: Giới Thiệu Chương Trình Khách Hàng Thân Thiết Mới – Advanced Level
Th10 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Mia’s announcement?
To introduce a new employee training course
To announce a change in store hours
To explain a new loyalty program for customers
To describe a social media campaign
Explanation:
Mia says she will talk about a new loyalty program, and the conversation explains how it works and when it starts.
2.
How can customers use the points they earn?
They can exchange them for discounts
They can save them indefinitely
They can trade them for gift cards only
They can use them to pay staff
Explanation:
Mia explains that customers earn points for every purchase and that the points can be exchanged for discounts.
3.
What happens to the points after one year?
They can only be used online
They expire
They double in value
They are transferred to new customers
Explanation:
Mia clearly says that points expire after one year.
4.
How will customers learn about the new program?
Only by visiting the front desk
Through emails, posters, and social media
Through newspaper ads and radio
Only through phone calls
Explanation:
Mia states that the store will use emails, posters, and social media to tell customers about the program.
5.
What can be inferred about the staff’s preparation for the program?
They must redesign the loyalty program completely
They have already started using the program for months
They will not interact with customers about the program
They need to learn a simple new system before the launch
Explanation:
Mia says the front desk will receive short, clear training next week and that the team wants to be ready by next month, so staff need to learn the new system before launch.
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