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Listening Quiz: Quy Trình Đồ Thất Lạc Và Tìm Thấy – Medium Level
Th2 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
Where can Emma get the lost item form?
In the hotel restaurant
At the lost items room
From another guest
At the front desk
Explanation:
Michael says, “You can get it at the front desk.”
2.
How long does the hotel keep lost items?
60 days
30 days
7 days
14 days
Explanation:
Michael explains, “We keep them for 30 days.”
3.
Who can access the lost items room?
Only Emma
Only the front desk manager
Any hotel guest
Only staff
Explanation:
Michael says, “No, only staff can access it.”
4.
What should Emma do first to begin the process of finding her phone?
Go to the lost items room
Wait for the hotel to call her
Fill out the lost item form
Ask another guest to look for it
Explanation:
Michael tells Emma, “Please fill out this lost item form,” which shows this is the first step she should take.
5.
Why does Michael mention that the hotel will contact Emma using her details?
To tell her to call the front desk every day
To show that the hotel cannot keep lost items
To ask her to return to the hotel later
To explain how she will be notified if the phone is found
Explanation:
Michael says, “We will contact you using your details,” meaning the hotel will notify Emma if someone finds her phone.
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