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Listening Quiz: Quản Lý Xung Đột Giữa Các Thành Viên Đội – Medium Level
Th2 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the conversation?
To plan how to help two employees resolve a disagreement
To assign sales and marketing duties for the week
To discuss a new product launch plan
To prepare questions for a company presentation
Explanation:
Paul and Jessica are talking about a conflict between Mark and Lisa and planning a meeting to help them resolve it.
2.
What are Mark and Lisa arguing about?
Who should prepare the meeting questions
How to launch the new product
Which team should lead the project
When the product should be sold
Explanation:
Paul says that Mark from sales and Lisa from marketing disagree on how to launch the new product.
3.
What does Paul say he will do?
Find a plan that works for both
Prepare questions for the meeting
Remind them to respect each other
Arrange the meeting for tomorrow
Explanation:
Paul says, ‘I will arrange the meeting for tomorrow.’
4.
Why does Jessica suggest meeting with both team members together?
To decide which employee is right immediately
To announce a change in the product launch date
To listen to both sides and find a solution
To ask them to stop working on the project
Explanation:
Jessica says they should meet with them together so they can listen to both sides and find a plan that works for both.
5.
What can be inferred about Paul and Jessica?
They are trying to handle the conflict calmly and fairly
They believe the disagreement has already been solved
They want to avoid speaking with the two team members
They think only the sales team should decide the launch plan
Explanation:
They agree to listen to both sides, stay calm and fair, and remind the employees to respect each other, which shows they want to handle the conflict calmly and fairly.
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