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Listening Quiz: Báo Cáo Hiệu Suất Khách Sạn Hàng Tháng – Easy Level
Th4 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A plan to renovate hotel guest rooms
A discussion of a hotel’s monthly performance report
A complaint about poor customer service
A discussion of employee work schedules
Explanation:
Paul presents a monthly hotel report, and Sarah asks about occupancy, revenue, expenses, and customer satisfaction.
2.
By how much did the hotel’s occupancy rate increase compared with last month?
A 5%
A 3%
A 8%
A 10%
Explanation:
Paul says the occupancy rate was 75%, which is a 5% increase from last month.
3.
What caused most of the increase in expenses?
New advertising campaigns
Staff bonuses
Room repairs
Higher utility bills
Explanation:
Paul says expenses went up by 3%, mostly from staff bonuses.
4.
What can be inferred about the hotel’s guests this month?
They stayed away because of high prices
They were less satisfied than before
They complained about the staff
They were happier than before
Explanation:
Paul says the customer satisfaction score improved to 85%, and guests are happier now.
5.
What goal does the hotel have for next month?
Increase occupancy to 80% and reduce costs
Raise customer satisfaction to 90% and lower room rates
Keep occupancy at 75% and maintain expenses
Increase revenue by 8% and add more staff
Explanation:
Paul says the plan for next month is to increase occupancy to 80% and reduce costs.
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