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Listening Quiz: Cuộc Gọi Khiếu Nại Chất Lượng Nhà Cung Cấp – Easy Level
Th6 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A request to change the delivery address for a package
A discussion about ordering a larger shipment for a new project
A meeting to negotiate lower prices for future supplies
A complaint about defective items and a plan to replace them
Explanation:
Kevin reports that some items in the last shipment are defective, and Anna agrees to review quality control and arrange a new shipment as replacement.
2.
What does Kevin say is wrong with some of the items?
They were sent to the wrong company
They arrived later than expected
They have defects and do not work
They were damaged in transit
Explanation:
Kevin directly says, ‘Some items have defects and do not work.’
3.
What will Anna ask her team to do?
Call Kevin back tomorrow
Review the quality control process
Cancel the current order
Prepare an invoice for the last shipment
Explanation:
Anna says, ‘Yes, I will ask the team to review it,’ referring to the quality control process.
4.
Why does Kevin mention the quality control process?
To confirm that the shipment was delivered on time
To suggest that the supplier should check for problems in production
To explain how the items were packed
To ask for a discount on the next order
Explanation:
Kevin asks Anna to check the quality control process because the shipment contained defective items.
5.
What will Anna do next according to the conversation?
Send a replacement shipment
Visit ABC Company in person
Ask Kevin to return all previous orders
Change the company name on the invoice
Explanation:
Anna says, ‘I will arrange a new shipment soon,’ which means she will send replacement items.
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