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Listening Quiz: Chào Đón Khách VIP Quay Lại – Easy Level
Th1 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A complaint about a hotel room that needs to be changed
A discussion about planning a business meeting
A welcome back message and special arrangements for a returning guest
A request for Paul to pay for an upgraded suite
Explanation:
Laura welcomes Paul back, gives him a gift, upgrades his room, and asks him to let them know if he needs anything. The conversation is mainly about making a returning VIP guest feel welcome.
2.
What gift did Laura say they prepared for Paul?
A bottle of his favorite wine and a fruit basket
A room key and a hotel map
A box of chocolates and flowers
A dinner reservation and a spa voucher
Explanation:
Laura says, “Your favorite wine and a fruit basket.”
3.
What change was made to Paul’s room?
It was given a bigger bed only
It was moved to a lower floor
It was upgraded to a suite
It was painted in a new color
Explanation:
Laura says, “Also, we upgraded your room to a suite.”
4.
Why does Laura say, “We want you to feel at home here”?
To show that the hotel wants Paul to feel comfortable and valued
To tell Paul that the hotel is fully booked
To ask Paul to recommend the hotel to his friends
To explain that Paul must stay in his room all day
Explanation:
Laura’s words come after the gift and room upgrade, showing that the hotel wants Paul to feel comfortable and special during his stay.
5.
What can be inferred about Paul from the conversation?
He is unhappy with the hotel’s service
He is a first-time visitor to the hotel
He is staying at the hotel for a long business conference
He is an important guest whom the hotel values
Explanation:
Laura welcomes him back, says they missed him, and prepares special arrangements for him, which suggests he is an important guest whom the hotel values.
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