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Listening Quiz: Xử Lý Khiếu Nại Về Quản Lý – Easy Level
Th4 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the conversation mainly about?
A discussion about Emily’s complaint about her manager
A plan to change Emily’s job position
A conversation about a new project deadline
A meeting to evaluate Kevin’s performance
Explanation:
Emily tells Kevin that her manager is not fair and explains that he ignores her ideas. Kevin listens and says they will look into the concern privately and fairly, so the main idea is Emily’s complaint about her manager.
2.
What does Emily say her manager often does in meetings?
He interrupts her before she speaks
He asks her to leave the room
He ignores her ideas
He assigns her extra work
Explanation:
Emily says, ‘He often ignores my ideas in meetings.’
3.
How does Emily feel about the situation?
Upset and not respected
Confused and bored
Angry and relieved
Excited and hopeful
Explanation:
Emily says, ‘I feel upset and not respected.’
4.
Why does Kevin say, ‘We will look into this’?
To reassure Emily that her concern will be addressed
To show that Emily should handle it alone
To end the conversation quickly
To tell Emily her manager is right
Explanation:
Kevin responds supportively to Emily’s complaint and says they will look into it, which shows he is reassuring her that the concern will be addressed.
5.
What can be inferred about Kevin’s response to Emily’s concern?
He plans to tell everyone in the office about it
He does not believe Emily’s complaint
He thinks Emily should quit her job
He wants to keep the matter confidential and treat it fairly
Explanation:
Kevin tells Emily, ‘we will keep it private and fair,’ which supports the inference that he wants the matter handled confidentially and fairly.
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