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Listening Quiz: Đo Lường Tác Động của Chương Trình Tích Hợp Giá Trị – Medium Level
Th4 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the conversation mainly about?
Choosing office furniture for a new workplace
Planning a company holiday event
Measuring the impact of a values embedding programme
Training managers to give presentations
Explanation:
Anna and Michael discuss which metrics to track in order to measure the impact of a values embedding programme.
2.
According to Anna, what should the team start with?
Customer satisfaction rankings
Monthly sales reports
Training attendance records
Employee engagement scores
Explanation:
Anna says, “We should start with employee engagement scores.”
3.
How does Anna suggest measuring behavior changes?
By interviewing only new employees
By reviewing payroll data
By checking website traffic
By using surveys and manager feedback regularly
Explanation:
Anna says to “Use surveys and manager feedback regularly” to measure behavior changes.
4.
Why does Anna say turnover rates are important to track?
They measure how many products are sold
They show how much overtime employees work
They can indicate better value alignment when they are lower
They reveal which department has the highest budget
Explanation:
Anna explains that lower turnover can mean better value alignment.
5.
What can be inferred about Michael at the end of the conversation?
He disagrees with tracking employee engagement
He plans to change the company values immediately
He is still confused about the programme
He is satisfied with the metrics Anna suggested
Explanation:
Michael says, “Thanks, Anna. This helps a lot,” which suggests he is satisfied with Anna’s suggestions.
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