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Listening Quiz: Keyboard Shortcuts Stopped Working After Windows Update – Advanced Level
Th8 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
Linda is helping John install a new keyboard on his computer.
John is learning how to use keyboard shortcuts for the first time.
John wants to update his computer again because it is running slowly.
A Windows update caused John’s keyboard shortcuts to stop working, and Linda fixed the problem remotely.
Explanation:
The conversation centers on John’s keyboard shortcuts failing after a Windows update and Linda resolving the issue by rolling back the update.
2.
What did John say he did before asking Linda for help?
He uninstalled all of his programs.
He installed the update again.
He restarted his computer twice.
He bought a new keyboard.
Explanation:
John says, ‘I restarted it twice, but the shortcuts still don’t work.’
3.
What did Linda decide to do to solve the problem?
She told John to wait until tomorrow.
She replaced John’s keyboard.
She rolled back the update.
She disconnected John’s computer from the internet.
Explanation:
Linda says, ‘Yes, I will roll back the update now.’
4.
What can be inferred about the problem after Linda connects remotely?
Linda cannot tell what is wrong with the computer.
Linda is able to identify the update as the cause of the issue.
The keyboard shortcuts were broken before the update.
John had turned off his computer accidentally.
Explanation:
Linda says, ‘I see the update caused the problem,’ which shows she identified the update as the source of the issue.
5.
What does John do after Linda says the rollback will take a few minutes?
He updates his keyboard shortcuts manually.
He leaves the conversation immediately.
He waits.
He restarts his computer again.
Explanation:
John replies, ‘Okay, I will wait,’ after Linda says it will take a few minutes.
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