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Listening Quiz: Resolving a Billing Discrepancy with Cloud Support – Advanced Level
Th6 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of the conversation?
To resolve a billing error in Laura’s invoice
To explain how to use a billing system
To discuss a new cloud service plan
To cancel Laura’s cloud account
Explanation:
Laura says there is a problem in her bill, and David checks the invoice, finds a mistake in the billing system, and promises to correct it.
2.
What is Laura’s invoice number?
INV-2024-0657
INV-2025-0567
INV-2024-0675
INV-2024-0567
Explanation:
Laura states that the invoice number is INV-2024-0567.
3.
What does Laura believe caused the higher charge?
Her payment was processed twice
An extra service was charged
A discount was removed from her bill
A new device was added to her account
Explanation:
Laura says, ‘I think there is an extra service charged.’
4.
Why does David say, ‘Let me see if that service was used’?
To ask Laura to cancel the service
To tell Laura to call back later
To confirm whether the charge was legitimate
To avoid helping Laura with the bill
Explanation:
David is checking whether the extra service charge may have been valid before correcting the bill.
5.
What will David do next?
Refund the charge after Laura hangs up
Transfer Laura to another department immediately
Send Laura a new invoice within 24 hours
Ask Laura to choose a new billing plan
Explanation:
David says he will correct the bill today and that Laura will receive the updated invoice within 24 hours.
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