Flashcards và Quiz Từ Vựng: Responding to Negative User Feedback Professionally – Advanced Level

Survey

(n) khảo sát; (v) khảo sát

Complaint

(n) khiếu nại

Refund

(n) khoản hoàn tiền; (v) hoàn tiền

Replacement

(n) sự thay thế

Feedback

(n) phản hồi

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Survey

Complaint

Refund

Replacement

Feedback

(n) khảo sát; (v) khảo sát

(n) sự thay thế

(n) phản hồi

(n) khiếu nại

(n) khoản hoàn tiền; (v) hoàn tiền

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Survey” mean?

4. What does “Complaint” mean?

5. What does “Refund” mean?

6. What does “Replacement” mean?

7. What does “Feedback” mean?