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Listening Quiz: Software Crashing Issue – Medium Level
Th5 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
Which version of the software is Kevin using?
Version 4.0.1
Version 2.1.3
Version 3.2.2
Version 3.2.1
Explanation:
Kevin says, “I am using version 3.2.1.”
2.
What action causes the software to crash?
Closing other programs
Opening a file
Saving a file
Restarting the computer
Explanation:
Kevin explains that it crashes only when he tries to save the file.
3.
What did Kevin do to try to solve the problem?
He reinstalled the software
He restarted his computer twice
He updated to a newer version
He changed the file format
Explanation:
Kevin says, “I restarted it twice but the problem stays.”
4.
What can be inferred about Kevin’s issue?
The crash is linked to the save step rather than opening the file
The software works normally when other programs are open
Linda already fixed the problem
The problem happens because his computer is turned off
Explanation:
Kevin says the software does not crash when he only opens the file, but it crashes when he tries to save it.
5.
Why does Linda ask Kevin for the steps that cause the crash?
To determine when the problem happens
To confirm his computer model
To check whether he is running other programs
To ask him to stop using the software
Explanation:
Linda asks for the steps so she can understand the cause and condition of the crash before checking the issue.
Previous
Check
Next
Finish
Reset
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